A message to our customers about the Coronavirus.

Update: We are open

Our website, distribution centers and customer service are open and operational.

In these uncertain times, the safety and well-being of our customers and employees remain our top priority.

As the Coronavirus (COVID-19) continues to affect our communities, we want to share some immediate steps we have taken to help keep our customers and employees safe and healthy.

Like many others, our teams are closely following guidelines from the CDC, WHO, and other local and national health organizations. We continue to receive the most up to date information and we have taken the following actions to date:

  • We're monitoring our distribution centers to ensure all the right cleaning supplies are always stocked and used to it's full capacity.
  • Increased frequency of sanitation and cleaning of all our distribution centers and especially in high traffic areas.
  • All employees have been recommended to take precautionary health measures, including frequent hand washing and sanitation, staying home when sick, social distancing, and pausing all non-essential travel.

Thank you for being a loyal customer and we hope you and your families are safe and healthy.

Contact Us

Call Us

  • Customer Service Inquiries:
  • +1 631-582-5204
  • Hours: Monday-Friday: 9:00am-5:00pm Eastern Time.
  • Our customer service team is located in the United states. We will soon open customer service operations in Australia. Till that time the best way to reach us is by email.
  • CHAT WITH US (for customer service inquiries)
  • Hours: Monday-Friday: 9:00am-5:00pm Eastern Time.
FragranceNet.com, Inc.
727 Collins Street
Docklands VIC 3008 AUSTRALIA