Returns
- How do I return an item(s)?
- What should I do if I received the wrong item or a defective product?
- I returned an item that I purchased and I have not received my refund. How long do I need to wait to receive my refund?
Order status
- I haven't received my order, how do I check my order status?
- I can't find my order confirmation email to check the status of my order. What should I do?
Shipping
Why is my order on hold?
PayPal and other payment options
- How do I sign-up for PayPal or PayPal Credit?
- I have questions about my PayPal account, who do I contact?
- I have questions about my PayPal Credit account, who do I contact?
Afterpay
- What is Installments by Afterpay?
- How do I use Installments by Afterpay?
- Where can I use Installments by Afterpay?
- Can I use Installments by Afterpay if I’m an international customer?
- How does the payment schedule work?
- Where can I find about my payment questions?
- When will my items be delivered if I use Installments by Afterpay?
- Is there a limit to how much I can spend on a single transaction?
- What products are not eligible for purchase using Installments by Afterpay?
- How do I return or exchange an item purchased using Installments by Afterpay?
- Where can I find out more about Afterpay?
Security
Gift Certificates, Coupons, Account Registration
- Do you sell FragranceNet.com Gift Certificates/Gift Cards?
- How can I receive coupons and be made aware of upcoming specials and sales?
- How do I unsubscribe from your mailing list?
- My email address has changed, how do I update this information?
How do I return an item(s)?
Review our return policy.
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What should I do if I received the wrong item or a defective product?
We apologize that you received the wrong item or a defective product. Please reach out to us with our return process.
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I returned an item that I purchased and I have not received my refund. How long do I need to wait to receive my refund? I need to
Credit card refunds can typically take 3-7 business days to appear on your account (depending on your bank). Your credit will appear against your original form of payment. PayPal and PayPal Credit refunds can typically take 3-7 business days.
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I haven't received my order, how do I check my order status?
Check your online order status. If you are unable to login please email us.
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I can't find my order confirmation email to check the status of my order. What should I do?
You can check the status of your order by emailing us. Please also check your SPAM or JUNK folder in your email account to see if the order confirmation email is there.
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I am unable to place an order because you don't ship to my country. What can I do?
We apologize that we don't offer delivery to your destination however please check our shipping info page to see if your country has been added to our list of countries we ship to.
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I received an email that my order is on hold. Why is my order on hold? What should I do?
In order to ensure a safe shopping experience we may place an order on hold and ask our customers to confirm specific information. Please refer to the email we sent you and provide us with the requested information in order to continue processing your order.
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How do I sign-up for PayPal or PayPal Credit?
You can sign up for a PayPal account by going to: https://www.paypal.com. For PayPal Credit you can apply for an account by going to: https://www.paypalcredit.com.
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I have questions about my PayPal account, who do I contact?
For PayPal Customer Service please call 1-888-221-1161.
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I have questions about my PayPal Credit account, who do I contact?
For PayPal Credit Customer Service please call 1-866-528-3733.
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Is it safe to use my credit card on your site?
Yes, FragranceNet.com takes the security of our customer's information very seriously! Our website is PCI-compliant, uses SSL technology, and encryption techniques to ensure it is safe and secure to shop in our site.
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Do you sell FragranceNet.com Gift Certificates/Gift Cards?
Gift certificates make the perfect gift. Check out our Gift certificates page to get started.
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How can I receive coupons and be made aware of upcoming specials and sales?
Register as a new customer and start taking advantage of our specials and coupons.
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How do I unsubscribe from your mailing list?
You can unsubscribe from our mailing list by emailing us.
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My email address has changed, how do I update this information?
If you had previously created a web account with us log in and change your email address. Otherwise please register to create a new account with your new email address.
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